I often receive airline feedback from clients – on comfort, quality of food and service. Here is a brief review of a few of the airlines flying to the USA.
The information is mostly compiled from reviews of travelers, flying economy on direct routes to/from JFK and LAX and major European, Asian, Middle Eastern and Australian airports.
United Airlines comes up frequently as very disappointing – aside from many delays, by far exceeding those reported on other airlines, the seating is cramped (as is the case with the majority of US airlines) the in-flight entertainment is poor and the service, as one client summarised, “is rubbish”.
On the plus side, it’s relatively inexpensive to upgrade to the next class on US carriers, and plenty of travellers choose United, Delta or American Airlines over their European counterparts, for this reason alone.
British Airways, Air New Zealand and Virgin Australia get consistently good comments on service, comfort, entertainment and catering. As does Singapore Airlines and Qatar Airways.
Best of the bunch are Air Canada with excellent service and professional crew and, somewhat surprisingly, China Southern Airlines – again with excellent service, food and new aircraft.